Privacy Policy

Last updated September 29, 2026. LivioCoach is operated by its owner (referred to as "we" or "us").

Draft for review: have a lawyer check these terms before launch, especially the health-related sections and the laws of your state.

What we collect

Account information: name, email, password (stored encrypted by our authentication provider), and for Clinicians, profile details you add (photo, credentials, bio, links).
Course activity: enrollments, lessons completed, and questions asked to the course assistant.
Purchases: what you bought and when. Card details are handled by Stripe and never stored by us.
Content you create: courses, uploads, community posts and replies.
Technical data: basic logs needed to run and secure the service.

How we use it

To provide the platform, deliver courses and purchases, process payments, send account and course emails (welcome, reminders, receipts, weekly and monthly updates for Clinicians), keep the service secure, and improve it. We do not sell personal information, and we do not use it for third-party advertising.

What Clinicians see

A Clinician can see their own Clients' names, emails, progress, purchases and questions asked in their courses, so they can support them. Questions asked to the course assistant are shared with the course's Clinician without being shown to other Clients.

Health information

LivioCoach is an education platform, not a medical records system, and is not designed to store protected health information. Please don't share details of your personal medical history in questions or community replies.

Service providers

We share data only with providers that help run LivioCoach: Supabase (database and file storage), Netlify (hosting), Stripe (payments), Anthropic (AI features; content is sent to generate lessons, answers and marketing), our email provider, photo providers, and, if a Clinician connects accounts, a social posting service. They may only use the data to provide their service to us.

Your choices

You can update your profile and email, change your password, unsubscribe from non-essential emails, and ask us to export or delete your account and data. Clinicians are responsible for requests from their own Clients about data they hold.

Retention and security

We keep data while your account is active and delete it within a reasonable time after you ask us to, except where we must keep records (for example, payment records for tax purposes). Data is encrypted in transit, and access is limited by account-level security rules.

Children

LivioCoach is for adults. We don't knowingly collect information from children under 13.

Changes and contact

We'll post updates here with a new date. Questions or requests: contact us through the email on your account page.